Customer Service Representative- WFH REMOTE at Podhurst Associates

Job Title: Customer Service Representative

Company: Podhurst Associates

Overview:

At Podhurst Associates, we believe in providing our clients with the highest quality legal services while also prioritizing exceptional customer service. As a Customer Service Agent, you will play a vital role in ensuring our clients have a positive experience and feel supported throughout their legal journey. We are seeking a motivated and dedicated individual who is passionate about helping people and has excellent communication and problem-solving skills. If you are looking for a rewarding career in a fast-paced and dynamic environment, we encourage you to apply for this opportunity.

Key Responsibilities:

- Acts as the primary point of contact for clients, responding to inquiries and providing support via phone, email, and in-person interactions

- Establishes and maintains strong relationships with clients, ensuring their needs are understood and addressed in a timely and effective manner

- Liaises with attorneys and legal staff to provide clients with accurate and up-to-date information regarding their cases

- Manages and maintains client database, updating and organizing client information as needed

- Proactively identifies and resolves potential client issues, escalating complex cases to supervisors when necessary

- Provides administrative support to attorneys, such as scheduling appointments, managing calendars, and preparing legal documents

Qualifications:

- High school diploma or equivalent; Bachelor's degree preferred

- Minimum of 1 year experience in a customer service role, preferably in a legal or professional services environment

- Excellent verbal and written communication skills, with the ability to effectively communicate with clients and colleagues at all levels

- Strong attention to detail and organizational skills, with the ability to multitask and prioritize tasks

- Proficient in Microsoft Office Suite and comfortable learning new software systems

- Ability to maintain confidentiality and handle sensitive information in a professional manner

- Strong problem-solving skills and a positive attitude, with a dedication to providing excellent customer service

Benefits:

- Competitive salary and benefits package

- Opportunity for growth and advancement within the company

- Dynamic and collaborative work environment

- Ongoing training and development opportunities

- Supportive and inclusive company culture

If you are a dedicated and customer-oriented individual looking to make a difference in the legal industry, we invite you to apply for the role of Customer Service Rep at Podhurst Associates. Join our team and become a part of an organization that values its employees and is committed to providing exceptional service to our clients. We look forward to hearing from you!