At MR DIY International, we're more than a global home improvement brand, we're a catalyst for ambitious talent ready to grow beyond borders.
With over 5,000+ stores across 14 countries globally, we offer unmatched international exposure to those looking to build a meaningful, global career. From retail operations and merchandising to strategy, tech, and supply chain. Your work here shapes how millions of customers shop every day.
Key Responsibilities:
1. Store PIC Updates
- Ensure all store PIC (Person-in-Charge) records are accurate and regularly updated.
- Coordinate with HR and Operations to maintain up-to-date reporting structures.
2. Over-Hiring Control
- Monitor and flag over-hiring instances across stores.
- Implement corrective actions and coordinate with Area Managers and HR for follow-up.
3. Headcount Optimization
- Review manpower allocations store-by-store to ensure alignment with business needs.
- Recommend headcount changes based on store size, sales, and operational demands.
4. Sales & Manpower Analysis
- Analyse store sales performance, salary ratios, and staff turnover trends.
- Study staff turnover patterns and identify root causes for improvement.
5. Sales Drop Investigations
- Conduct audits and deep-dives on stores experiencing significant sales declines.
- Coordinate with relevant departments to identify and resolve underlying issues.
6. Target & Scheduling Optimization
- Develop and refine store targets, optimize staff schedules, and adjust business hours as needed.
7. SOP Development
- Enhance hiring and customer service SOPs for efficiency and consistency.
Requirements:
- Bachelor's Degree in Business Administration, Retail Management, Statistics, or a related field.
- Experience: Minimum 3 to 5 years of experience in retail operations, workforce planning, or sales performance analysis.
- Strong analytical mindset with proficiency in Excel and data tools (e.g., Power BI, Tableau).
- Good understanding of retail store operations and manpower planning principles.
- Excellent communication, presentation, and coordination skills.
- Able to manage multiple priorities and work cross-functionally with Operations, HR, and Finance.
- High attention to detail and a proactive approach to problem-solving.
Preferred Attributes:
- Experience in a multi-store or chain retail environment.
- Familiarity retail KPIs and manpower cost metrics.
- Strong leadership and management skills.