At MR DIY International, we're more than a global home improvement brand, we're a catalyst for ambitious talent ready to grow beyond borders.
With over 5,000+ stores across 14 countries globally, we offer unmatched international exposure to those looking to build a meaningful, global career. From retail operations and merchandising to strategy, tech, and supply chain. Your work here shapes how millions of customers shop every day.
Responsibilities
- Store Information Management – Maintain and update store data.
- Transaction Troubleshooting – Resolve refund, discount, and void issues per SOP.
- Compliance Monitoring – Monitor store adherence to company policies.
- Notice Board Management – Update store notice boards regularly.
- Internal Communication – Develop and manage communication channels.
- Store Own Use Item Orders – Handle orders for consumables and supplies.
- Authorization Letters – Issue letters for merchandisers and suppliers.
- Itinerary Coordination – Arrange travel and schedules for country retail PICs.
- Customer Feedback Resolution – Address and resolve customer feedback.
- Customer Service Reporting – Track service reports for review and improvement.
- Store Maintenance Support – Assist in resolving pending maintenance issues.
- Utility Usage Monitoring – Troubleshoot and report on utility consumption.
- Policy Development – Draft or enhance SOPs related to refunds, exchanges, and utilities.
- Assist the Operation Manager in daily operations and task execution.
- Supervise and guide executives within the unit.
- Monitor and ensure timely completion of assigned projects and responsibilities.
- Support in analyzing data and preparing reports for management.
- Coordinate with other units to ensure smooth operations.
- Address and resolve store issues related to unit responsibilities.
Requirements
- Bachelor’s degree or diploma in a relevant field.
- Minimum 2 years of experience in retail operations or coordination roles.
- Strong organizational and time-management skills.
- Ability to handle multiple tasks efficiently.
- Good analytical and problem-solving skills.
- Effective communication and teamwork abilities.