Lucence is a precision oncology company committed to improving cancer care through innovative testing solutions. With CLIA-licensed and CAP-accredited laboratories in California and Singapore, Lucence offers advanced liquid biopsy technologies that provide critical insights into cancer biology. The company’s flagship product, LiquidHALLMARK®, is designed to detect clinically relevant biomarkers in ctDNA and ctRNA, enabling precise and personalized cancer treatment.
We pride ourselves on our commitment to excellence, customer satisfaction, and employee development. As we expand our operations, we are seeking a highly dynamic and results-driven Customer Service Executive with a passion for delivering exceptional customer service to join our team and contribute to our success.
Key responsibilities:
- Support the sales team in daily operations to meet company business goals and sales targets.
- Manage sales-related administrative tasks, including handling customer queries, preparing sample kits, and order forms.
- Deliver excellent customer support, fostering trusted relationships with key stakeholders.
- Monitor and replenish consumables (streck tubes/kits) on a regular basis.
- Careful follow up of sample QC completion and customer’s acknowledgement.
- Identify inefficiencies and roadblocks in sales processes, taking the initiative to execute improvements for the more efficient delivery of sales support.
- Track the progress of monthly/quarterly sales initiatives for comprehensive internal reporting.
- Implement and optimize sales automation/CRM tools to increase efficiency and reduce administrative burden on sales representatives.
- Undertake ad hoc duties as necessary, including the organization of seminars.
To be a good fit for this role, you would have:
- Minimally a Diploma in business administration, science, or a related field.
- Prior working experience in customer service with a focus on sales support and coordination would be advantageous.
- Ability to work under pressure and meet deadlines in a fast-paced environment.
- Flexibility to attend to customer support and operational matters beyond usual working hours
- Excellent communication and interpersonal skills.
- Knowledge in CRM Management software will be an advantage i.e. OnepageCRM, Salesforce
- Ability to multitask, while maintaining sharp attention to detail.