About us:
Lucence is a pioneering precision oncology company with a bold vision: a world where cancer is defeated through early detection and timely treatment. Our cutting-edge liquid biopsy tests use advanced molecular profiling to guide personalized cancer therapies, transforming how cancer is diagnosed and treated. At Lucence, we are shaping the future of precision medicine by capturing both genetic and cellular data from a single blood draw, bringing us closer to our mission of overcoming cancer.
Position Summary
We're looking for a motivated, tech-savvy, and proactive Billing & Revenue Cycle Associate to join our rapidly expanding team. This is a critical role for Lucence, directly impacting our operational efficiency and financial health as we experience exponential growth fueled by exciting announcements, including our partnership with Mayo Clinic and recent Medicare reimbursement.
As a foundational member of our revenue operations, you'll not only ensure the timely and accurate flow of our billing cycle but also play a pivotal role in building and optimizing the infrastructure that supports our escalating demand. This position offers a unique opportunity to be a self-starter and grow various essential skills across billing, procurement, and financial collaboration. If you thrive in a fast-moving, high-accountability environment and are passionate about leveraging your skills to contribute to life-changing cancer care, we want to hear from you!
What You'll Do
This role encompasses key responsibilities across the entire revenue cycle and essential operational support:
Revenue Cycle & Billing Operations
- Secure Prior Authorizations: Proactively communicate with insurance companies to obtain necessary prior authorizations for processing received samples, ensuring smooth and uninterrupted patient care.
- Accurate Billing: Accurately bill payers (insurance companies) or patients directly following sample processing, ensuring compliance and timely submission.
- Payment Collection: Diligently follow up with payers to ensure timely collection of payments, managing accounts receivable effectively.
- Issue Resolution: Manage and troubleshoot billing-related escalations from patients, clinics, or internal teams via email or phone, providing empathetic and precise resolutions.
- Payment Monitoring: Monitor patient payment activity and track outcomes to support robust cash collection efforts.
Procurement & Inventory Management
- End-to-End Procurement: Take ownership of all procurement activities for lab and office supplies, including identifying needs, generating purchase orders (POs), tracking deliveries, and processing invoices.
- Inventory Control: Manage inventory levels for both lab and office supplies, ensuring adequate stock while minimizing waste.
- Invoice Management: Process and track vendor invoices, ensuring timely payments and accurate record-keeping.
Financial Collaboration & Infrastructure Building
- Offshore Team Collaboration: Collaborate seamlessly with our offshore accounting team, providing all necessary information and documentation to ensure accurate financial tracking and book reconciliation.
- Process Optimization: Actively identify gaps or inefficiencies in existing workflows and propose innovative solutions to enhance billing accuracy, patient communication timeliness, and collection rates.
- System Support: Support the configuration and data entry tasks within our billing systems to ensure accurate claims processing and contribute to weekly reporting on key performance indicators (KPIs).
- Infrastructure Development: Contribute to building robust, scalable infrastructure and processes to meet the demands of our rapid expansion.
What We're Looking For
Must-Haves
- Bachelor’s degree in healthcare administration, business, finance, or a related field—or equivalent practical experience.
- 1–3 years of experience in healthcare billing, patient accounts, or revenue cycle operations, preferably within a diagnostics or lab services environment.
- Proficiency in Excel or Google Sheets, with a strong comfort level working with data-driven tools and generating insights.
- Proven self-starter with strong initiative and a solution-oriented mindset.
- Exceptional organizational, analytical, and problem-solving skills with meticulous attention to detail.
- Excellent written and verbal communication skills, with the ability to articulate complex information clearly and concisely.
- A high standard of confidentiality and professionalism when handling sensitive patient data (PHI) in compliance with HIPAA standards.
- Ability to thrive in a fast-paced, high-accountability environment and adapt quickly to change.
Nice-to-Haves
- Familiarity with systems such as Salesforce, Snowflake, MES, or Power BI.
- Proficiency in SQL or other data query tools is a significant plus.
- Experience in procurement or inventory management within a lab or healthcare setting.
- Comfort navigating across U.S. and international healthcare billing practices.
- Working knowledge of CPT/HCPCS, ICD-10, and common billing codes and modifiers